questions, answered.
Delivery, payments, products and returns: the answers to what customers ask us most.
How long does delivery take?
Orders within Colombo are usually delivered within 24 hours. Outside Colombo, delivery usually takes 1–3 working days, and some remote areas can take up to 4–5 working days.
Please keep your phone close when your order is on its way. Missed calls or incorrect contact details can delay delivery.
How much is delivery?
Standard delivery is Rs 350 anywhere in Sri Lanka. Orders of Rs 12,000 or more are delivered free.
Do you deliver outside Colombo?
Yes. We deliver islandwide, to every district in Sri Lanka.
Do you ship internationally?
Not yet. We currently deliver within Sri Lanka only.
Can I cancel or change my order?
Yes, as long as it has not been dispatched yet. Contact us as soon as possible by phone, email or a message on Instagram or Facebook.
If you have already paid, we will refund the full amount. Once an order has been dispatched it can no longer be cancelled.
My order has not arrived yet. What should I do?
Send us your order number and we will check with our delivery partner and update you as soon as possible.
How can I pay?
You can pay by Visa or Mastercard (processed securely by onepay), split your payment into 3 with Koko, pay by bank deposit, or choose cash on delivery.
How does Koko work?
Koko lets you split your order into 3 payments. Choose Koko at checkout to see if you are eligible. Koko’s own terms and any fees apply.
Is paying by card safe?
Yes. Card payments are handled by our payment provider over an encrypted connection. We never see or store your full card number.
Are your products authentic?
Yes. Authenticity is the reason Cosmo exists. We source from trusted suppliers and never sell imitation products.
How do I choose the right product?
Start with “shop by concern” on the homepage, read the guide on each product page, or ask our beauty expert. You can also contact us and we will help you narrow it down.
Should I patch test new skincare?
We recommend it, especially for strong actives like retinoids, acids and vitamin C. Apply a little to a small area for 24 hours before using it on your face.
Our tips are general guidance, not medical advice. If you have a skin condition, are pregnant or are unsure, please check with a doctor or dermatologist first.
My item arrived damaged, faulty or wrong. What do I do?
Contact us on the same day you receive your order, with clear photos of the product, the packaging and your order number. Please keep the item unused.
Once we have checked it, we will arrange a replacement or a refund.
Can I return something if I change my mind?
Because these are personal care products, we cannot accept returns for a change of mind or if the wrong product or shade was ordered. Please check your order before you complete checkout.
How long does a refund take?
Card payments are refunded to the same card, which usually takes 7–14 working days depending on your bank. Bank deposits are refunded to your bank account, and Koko payments are refunded through Koko.